1. What services do you provide?

We provide professional home care and medical support services, including:

Domiciliary Care
Personal Care
Live-in Care
Elderly Care
Disability Support

  1. How do I make a payment?

This website supports secure online payments. All transactions are processed through a secure payment system to ensure the safety of your payment information.

  1. When does the service begin?

Once your order is confirmed, we will typically confirm your appointment within 24 hours (on business days) and schedule the care service for the date and time agreed upon by both parties.

  1. Do you provide delivery of physical goods?

No.

We provide care services rather than physical goods; therefore, there is no logistics, courier delivery, or product shipping involved.

  1. Are refunds available?

All care services are provided as one-off appointments.

Refunds are generally not available once an order is confirmed and payment has been made. If we are unable to provide the confirmed service due to reasons attributable to our company, we will discuss a solution with you based on the specific circumstances.

  1. Can I change the appointment time?

If you need to adjust the appointment time, please contact us as soon as possible. We will do our best to reschedule the service for you, subject to caregiver availability.

  1. How can I contact you?

You can contact us via the following methods:

Email:
amanahcareagency@outlook.com

Phone:
+44 7861 083768

  1. How do you protect my personal information?

We place great importance on client privacy and handle your personal information in accordance with applicable data protection laws. For details, please refer to the Privacy Policy page on our website.