Welcome to the website and related services of AMANAH CARE AGENCY LTD (hereinafter referred to as “the Company”). By using this website to book or purchase any services, you acknowledge that you have read, understood, and agreed to comply with the following Terms of Service.

  1. Scope of Services

The Company provides professional home care and medical support services, including but not limited to:

Domiciliary Care
Personal Care
Live-in Care
Elderly Care
Disability Support

All services are provided based on scheduled appointment times and actual service arrangements.

  1. Telephone Booking

Clients may book required services via the telephone numbers listed on this website and complete secure payment.

Upon successful booking, we will confirm the details via email or telephone. Should the appointment time require adjustment due to exceptional circumstances, we will contact the client promptly.

  1. Service Fees

Service prices are determined by the rates displayed on the website or those mutually agreed upon by both parties.

Clients must complete payment at the time of booking; otherwise, the Company reserves the right to withhold the relevant services.

  1. Nature of Services

Care services provided via this website are one-off appointments; services are delivered at the time mutually confirmed by both parties.

Care services constitute labor-based services scheduled for specific times and are not reusable or returnable goods.

  1. Refund Policy

All services are provided on a one-off basis.

As care services involve the advance scheduling of personnel, reservation of time slots, and allocation of resources, orders are non-refundable and cannot be returned or exchanged once confirmed and paid for.

In the event that a confirmed service cannot be provided due to force majeure or reasons attributable to the Company, the Company will—upon verification—consult with the client to reschedule the service or make appropriate arrangements based on the specific circumstances.

  1. Client Responsibilities

Clients are required to provide truthful, accurate, and complete booking information, ensuring that the service address, contact details, and care requirements are correct.

The Company shall not be held liable for any inability to provide services resulting from incorrect information provided by the client.

  1. Limitation of Liability

The Company commits to providing professional care services within reasonable limits.

Except where otherwise provided by law, the Company shall not be liable for service delays, interruptions, or other losses caused by force majeure, network failures, third-party actions, or the client’s own actions. 8. Intellectual Property

All text, images, trademarks, logos, designs, and other content on this website are the property of AMANAH CARE AGENCY LTD or the respective rights holders. Reproduction, republication, or use for any commercial purpose without written permission is prohibited.

  1. Amendments to Terms

The Company reserves the right to modify these Terms of Service at any time. Updated terms will be posted on this website and shall take effect from the date of publication.

Continued use of this website or booking of services constitutes acceptance of the updated Terms of Service.

  1. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be submitted to the courts of competent jurisdiction in the United Kingdom.