AMANAH CARE AGENCY LTD (hereinafter referred to as “the Company”) values ​​your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal data you provide when using this website and related services.

  1. Information We Collect

We may collect the following information when you visit this website or book services:

Name
Contact telephone number
Email address
Service address
Booking and order information
Payment information (payment processing is handled by secure third-party payment service providers; we do not store full bank card details)
Other relevant information you voluntarily submit
Website usage data (such as IP address, browser type, device information, and cookies)

  1. How We Use Your Information

We collect your personal information solely for legitimate business purposes, including but not limited to:

Providing and managing care services
Processing online bookings and orders
Scheduling care staff and service plans
Providing customer support
Processing payments and refunds
Responding to your inquiries
Improving the quality of our website and services
Complying with relevant UK laws, regulations, and regulatory requirements
Preventing fraud and ensuring transaction security

  1. Payment Information

All online payments are processed via secure third-party payment platforms. We do not store your full bank card or payment account details; payment data is handled in accordance with the payment service provider’s security standards.

  1. Information Sharing

We will not sell, rent, or disclose your personal information to third parties, except in the following circumstances:

When necessary to fulfill the care services you have booked;
When sharing necessary information with partners who assist in providing services;
When disclosure is required by law or regulation;
When requested by government departments, regulatory bodies, or courts in accordance with the law;
To protect the legitimate rights and interests of the Company, our customers, or the public.

All partners are required to handle your personal information in compliance with applicable data protection laws.

  1. Data Security

We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, alteration, disclosure, or loss.

While we employ appropriate security measures, absolute security cannot be guaranteed for data transmission over the internet; therefore, we cannot guarantee absolute security during online transmission.

  1. Cookies

This website may use cookies and similar technologies to enhance website performance, improve user experience, analyze website traffic, and provide personalized services.

You may refuse or delete cookies through your browser settings; however, doing so may affect the proper functioning of certain website features. 7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements; thereafter, we will securely delete or anonymize it.

  1. Your Rights

Under applicable data protection laws (including the UK GDPR and the Data Protection Act 2018), you have the following rights:

To access your personal information;
To correct inaccurate information;
To have eligible personal information deleted;
To restrict or object to specific data processing activities;
To request data portability;
To withdraw your consent, where applicable.

To exercise any of the above rights, please contact us using the details provided below.

  1. Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the privacy policies or content of such third-party websites and recommend that you review their respective privacy policies.

  1. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time in response to changes in laws, regulations, or business needs. The updated version will be posted on this website and will take effect from the date of publication.